How it works. Key Features

Streamlines all Government Requests to be more accurate and efficient.

Question Management

  • Centralises all Parliamentary Questions in one secure, searchable register
  • Automatically ingests new questions from Parliamentary Services
  • Tracks deadlines based on NZ House Standing Orders with built-in alerts and escalation
  • Assigns questions with clear ownership
  • Coordinates multi-part or cross-agency responses
  • Identifies overlapping or multi-part requests and assigns clearly to avoid duplication
  • Provides real-time dashboards showing workload, progress, and bottlenecks

Streamlined Workflows

  • Manages complete workflow from drafting to ministerial sign-off
  • Automates intake, routing, and deadline tracking.
  • Auto-populates fields with information from previous requests and connected internal systems
  • Automated reminders and escalation of overdue items
  • Exports responses in formats ready for tabling in the House

Collaboration

  • Balances workload automatically to prevent bottlenecks.
  • Enables real-time collaboration across policy teams, ministerial services, and contributing agencies
  • Builds structured, searchable library of past responses for consistency across future requests
  • Real-time dashboards showing workload, progress, and bottlenecks

Compliance & Reporting

  • Configurable security and permission controls aligned with government standards and information management policies
  • Maintains full audit trail including every edit, comment, and approval step
  • Captures required metadata for Archives NZ and Public Records Act compliance
  • Maintains a complete, searchable record of all activity

Optional Add-ons

  • Public-facing portal for tracking publicly released answers
  • Smart privacy and sensitivity review tools with risk flagging and redaction workflows

AI-Powered Drafting

  • Identifies similar or repeated questions and surfaces content from previous responses
  • Pulls relevant information from internal systems like SharePoint and trusted public sources
  • Highlights source, version, and relevance of suggested content for accuracy and privacy review
  • Supports AI-assisted drafting to reduce workload and improve consistency

Frequently asked questions

Voco Ltd FAQs
How does it handle urgent or priority questions?

The system automatically flags urgent questions based on timing rules and allows manual priority settings. Urgent items trigger immediate alerts and can bypass standard workflow steps when needed.

What about oral questions?

The platform handles oral questions alongside written ones, with processes tailored to how they’re resolved. If a question isn’t answered in the House, it enters the workflow with a shorter response timeframe. If it is addressed verbally, the response is logged for reporting and stored in the database, helping build institutional knowledge and reduce duplication.

Can ministers access the system directly?

Yes - ministers and their offices can be given secure access to view progress, provide input, and approve responses through the platform's role-based permissions.

How does version control work during the approval process?

Every edit, comment, and approval step is tracked with timestamps and user details. You can see exactly what changed, when, and by whom throughout the entire process.

What happens if we miss a deadline?

The system provides multiple escalation alerts before deadlines. If a deadline is missed, it's flagged in reporting and dashboards, with automatic notifications to relevant managers.

Can we track question trends across portfolios?

Yes - the platform identifies recurring themes, similar questions, and trending topics across different portfolios, helping anticipate future questions and improve consistency.

How secure is the data?

Built on Microsoft's enterprise security framework with role-based access, audit trails, and compliance with New Zealand government security standards including the Government ICT Security Manual.

What training do staff need?

We provide comprehensive onboarding tailored to different user roles - from basic users entering questions to administrators managing workflows and reporting.

Can we export data for external reporting?

Yes - responses can be exported in formats ready for tabling, and the system generates compliance reports for Parliamentary Services, internal governance, or public release.

Learn how our Voco SmartApps can work for you. Talk to us today.

Julia Dol

CEO

Business and digital transformation, strategy, sourcing and commercial negotiation, stakeholder engagement, quality assurance.

Dudley Harris

General Manager Sales & Innovation

CTO advisory, sourcing, technology strategy and assurance, Microsoft Power Platform, architecture and design authority.

Andrew Clark

Head of Australia

Business and Digital transformation, strategy, CxO advisory, Programme Management, Finance leadership, Sourcing and commercial negotiation, Stakeholder engagement, Quality assurance.

Vaughn Woods

General Manager Customer

Business and digital transformation, programme management, operating model design, process efficiency, sourcing and commercial negotiation.

Jamie Smith

Head of Architecture & Security Consulting

Jamie is Voco's lead for strategy, IS roadmaps, architecture and design, technical leadership, and digital transformation.

Jeanne Viljoen

General Manager - Delivery Services

Business and digital transformation, optimising processes, elevating project delivery, and empowering teams - with people at the core.

Get in touch with the Voco team for a free discovery call.

Auckland
Level 6, 22 Fanshawe St, Auckland 1010

Wellington
Level 2, 88 The Terrace, Wellington 6011

Melbourne:
Level 17, 459 Collins Street, Melbourne, VIC 3000

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