OIA & LGOIMA Request Management System
Each request is automatically logged, classified, assigned, and, where appropriate, grouped with similar cases for efficient batch responses. The system manages workflow, approvals, reminders, and escalations, notifying the right teams and keeping everything on track.
Managers and leaders gain full visibility of every request’s progress, with clear records, instant audit history, and real-time compliance reporting. Purpose-built for public sector agencies, ministries, councils, and ministerial offices, the platform adapts to OIA and LGOIMA in New Zealand as well as FOI, GIPA, and RTI in Australia. It scales from individual teams to multi-agency rollouts, standardises processes, and makes transparency and compliance straightforward.
Who it’s for
- Government agencies, ministries, and ministers’ offices
- Councils and public sector departments
- Statutory bodies, commissions, and ombudsman offices
- Any organisation subject to public information legislation
How it works Key Features
Streamline processing of OIA or LGOIMA requests.
Request Management
- Centralises requests from all channels in one secure, searchable system
- Automatically logs, classifies, and assigns incoming requests
- Groups similar requests for consistent, efficient responses
- Supports batch communication to multiple requesters
- Identifies overlapping or multi-part requests and assigns clearly to avoid duplication
Workflow
- Manages workflow, approvals, collaboration, reminders, and escalation in one place.
- Automates intake, routing, and deadline tracking
- Auto populates fields with information from previous requests and internal systems
- Automated reminders and escalation of overdue items
Collaboration
- Balances workload automatically to prevent bottlenecks.
- Enables real-time collaboration across policy teams, ministerial services, and contributing agencies
- Builds structured, searchable library of past responses for consistency across future requests
- Real-time dashboards showing workload, progress, and bottlenecks
Compliance & Reporting
- Configurable security and permission controls aligned with government standards and information management policies
- Maintains full audit trail including every edit, comment, and approval step
- Captures required metadata for Archives NZ and Public Records Act compliance
- Maintains a complete, searchable record of all activity
Optional Add-ons
- Public-facing portal for tracking publicly released answers
- Smart privacy and sensitivity review tools with risk flagging and redaction workflows
AI-Powered Drafting
- Identifies similar or repeated questions and surfaces content from previous responses
- Pulls relevant information from internal systems like SharePoint and trusted public sources
- Highlights source, version, and relevance of suggested content for accuracy and privacy review
- Supports AI-assisted drafting to reduce workload and improve consistency
The Voco Difference
The Voco difference lies in our genuine partnership with government and public sector teams. Unlike generic software, our platform is shaped by real-world input from agency staff, rigorously tested on complex, high-volume workloads, and proven to meet compliance demands in the public sector.
We go beyond delivering technology by working alongside you to integrate with your existing systems, support change, provide hands-on onboarding and training, and continue to offer support and improvements after go-live.
Take control of your official information process
Talk to us about how our OIA Request Management System can help you simplify compliance, reduce admin, and restore public confidence in your information response process.
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