Utilities
We understand utilities. Competitive, capital intensive, slim margins, regulatory constraints, service orientated critical services relied on by businesses and consumers nationwide. Energy, telecommunications, water and internet we have experience with all.
From customer billing systems, CRM solutions, customer journey management, to procurement, and regulatory reporting, we streamline how work gets done so your teams can focus on value, not rework.
We support technology change, mergers, divestments, and industry change with hands-on support across commercial and operating models, due diligence, technology assessment, transition and Day 1 implementation, integration or separation strategies and cost and capability modelling.
We also design and build fast, fit-for-purpose apps using Microsoft Power Platform to replace inefficient tools, automate processes or fill capability gaps. Our pre-built solutions make it easy to scale good practice and support the shift to digital self-service. Whether you're responding to policy changes or planning for growth, we help you modernise with control and deliver results that last.
Voco Proudly Works With
The problems we solve
- Heavy admin workload for billing, account updates, service requests, and customer support
- Disconnected systems that make data hard to access, reconcile, or act on
- Data management including data migrations
- Outdated platforms that are difficult to maintain, poorly integrated, and hard to transition from
- Inefficient customer journeys caused by delays, duplication, and inconsistent processes
- Acquisitions and divestments that require clear technology audits, transition planning, and clean separation or integration of data and systems
- Poor visibility into service performance, compliance obligations, or cost drivers
- Operational reporting built on spreadsheets, manual processes, and inconsistent workflows
- Low adoption of digital channels or self-service tools due to clunky design or limited capability
- Projects slowed by procurement rules, internal approvals, or policy constraints
Our Capabilities
Helping government and enterprise solve complex problems
When you choose Voco, you’re not just buying expertise. You’re partnering with people who genuinely care about your success. People who’ve been where you are and understand what it takes to get where you need to go. Our teams have deep experience across Microsoft, SAP, Oracle, and Workday. From redesigning operating models to modernising legacy systems or building Power Platform apps, we unlock momentum where others get stuck.
Consulting & Advisory
From strategy to delivery. Hands-on, results-focused, and built for measurable outcomes.
Technology Architecture
We design technology architecture that supports strategy, aligns domains, and works with the reality of your stack. It connects infrastructure, apps, integration, security, and data in ways that hold up in delivery.
Digital Transformation
Modernise systems, streamline processes, and embed change across your organisation. Transformation that delivers outcomes.
Projects & Programmes
Expert programme leadership and delivery. From governance to execution, we keep projects moving, risks managed, bring the benefits home.
M&A and Divestment
Navigate deals with confidence. Due diligence to transition, we make sure systems, people, and processes keep running.
Custom Software & Apps
We build and support business apps that cut manual effort, improve visibility, and fit your people and processes—fast, secure, and scalable.
Artificial Intelligence
AI that works. We design and deliver practical AI that drives performance and trust.
Commercial & Procurement Advisory
Smarter sourcing, better contracts, stronger supplier relationships. We combine commercial acumen and ICT expertise to deliver value.
Application Support
Proactive support that keeps critical apps running, evolving, and improving. Responsive fixes plus continuous enhancements that add value.
Utilities SmartApps
AI Documentor
AI Documentor is Voco’s proprietary software that turns complex systems into clean, consistent documentation, in minutes, not weeks, and with zero dev time.
Contracts Manager
Contracts Manager is a Microsoft-native platform that brings structure, oversight, and governance to the way organisations manage their signed contracts.
Custom Portals
When emails, PDFs, and shared inboxes aren’t cutting it, our portals give you a smarter way to manage external requests, applications, and interactions.
Client Requests
Internal or public enquiries, structured or unstructured requests: streamline how requests move through your organisation. Automate workflows, track progress, and keep everyone on the same page.
Complaints Manager
Voco Complaints Manager automatically logs, classifies, and routes complaints from any channel: web forms, email, phone, post, or portal.
Employee Onboarding
Manage every step of the onboarding workflow, across people, systems, and teams. Onboarding Manager helps new hires hit the ground running.
Policy Manager
Complete policy lifecycle management. From collaborative drafting and automated approvals to employee acknowledgments and regulatory reporting.
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