Public Sector
At Voco, we work with central and local government, crown entities, regional and unitary authorities, statutory and regulatory bodies, tertiary providers, co-governance entities and public service organisations to deliver measurable improvements.
Whether it's redesigning a workflow, large scale digital transformation, shaping your future-state architecture, selecting the right partner, standing up a digital tool, or modernising how your teams work, we shape our approach to fit your environment and goals - including your procurement requirements and risk appetite.
In the public sector, no two organisations are the same, but the challenges often are. Constrained funding, layered accountability, political oversight, regulatory obligations, ageing systems, and high community expectations all create pressure. Disconnected platforms, manual workarounds, and competing priorities can get in the way of doing what matters most.
You get experienced people from day one who understand public sector constraints. We don't hand you a roadmap and walk away. We embed with your teams, focus on solving the problem not just delivering a product, and build capability as we go. We avoid complexity and leave behind solutions that continue to work, even as policy, priorities, and communities evolve.
Modernising government services takes more than technology. It takes delivery that works inside the realities of your people, policies, funding, and public accountability.
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We work with councils, shared service entities, and other publicly funded organisations to modernise systems and improve service delivery.
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Operating in the defence sector means delivering inside environments where the stakes are high and the margin for error is minimal.
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Protecting the environment takes more than policy. It takes strong operations, reliable systems, and the ability to turn information into action.
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Our Capabilities
Helping the public sector solve complex problems.
When you choose Voco, you’re not just buying expertise. You’re partnering with people who genuinely care about your success. People who’ve been where you are and understand what it takes to get where you need to go.
Our teams have deep experience across Microsoft, SAP, Oracle, and Workday. From redesigning operating models to modernising legacy systems or building Power Platform apps, we unlock momentum where others get stuck.
Consulting
From strategy to delivery. Hands-on, results-focused, and built for measurable outcomes.
Technology Architecture
We design technology architecture that supports strategy, aligns domains, and works with the reality of your stack.
Digital Transformation
Modernise systems, streamline processes, and embed change across your organisation. Transformation that delivers outcomes.
Projects & Programme Management
Expert programme leadership and delivery. From governance to execution, we keep projects moving, risks managed, bring the benefits home.
M&A and Divestment
Navigate deals with confidence. Due diligence to transition, we make sure systems, people, and processes keep running.
Custom Software & Apps
We build and support business apps that cut manual effort, improve visibility, and fit your people and processes. Fast, secure, and scalable.
AI
AI that works. We design and deliver practical AI that drives performance and trust.
Commercial & Procurement Advisory
Smarter sourcing, better contracts, stronger supplier relationships. We combine commercial acumen and ICT expertise to deliver value.
Application Support
Proactive support that keeps critical apps running, evolving, and improving. Responsive fixes plus continuous enhancements that add value.
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Our Approach
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We work with you, not around you
Every organisation is different. We take the time to understand how your work actually happens, from funding models and governance structures to service pressures and operational realities. Then we shape our work to fit. -
We ask the right questions early
We start by clarifying the problem, mapping the process, and identifying what will create real value. This reduces false starts, cuts unnecessary complexity, and keeps everyone focused on what matters. -
We keep it practical
Whether it’s a strategy, a procurement, or a digital tool, our work is grounded in your context. It is designed to deliver outcomes, support service delivery, and hold up under scrutiny. -
We bring experience, not overhead
You get senior, pragmatic consultants who stay on the project from start to finish. No bloated teams. No junior handoffs. Just experienced people doing high-quality work. -
We build capability, not dependency
We work alongside your team, transfer knowledge as we go, and leave behind the confidence, tools, and documentation to support what comes next.
The problems we solve
- Outdated or inefficient processes
Manual workarounds, duplicated effort, and legacy workflows that no longer reflect how services need to run. - Disconnected systems and data
Scattered information, siloed teams, and platforms that don’t talk to each other - making it hard to plan, report, or improve. - Technology that adds complexity
Overengineered systems or underwhelming tools that force staff to work around them rather than with them. - Change without clarity
Reforms, restructures, or digital initiatives that stall because goals are unclear or internal capacity is stretched. - Lack of visibility or insight
No reliable source of truth for data, workload, or service performance - making it difficult to prioritise or make informed decisions. - Pressure to deliver with fewer resources
Service expectations are rising, but budgets and teams often aren’t. You need to do more, with less, without burning people out.
Public Sector SmartApps
AI Documentor
AI Documentor is Voco’s proprietary software that turns complex systems into clean, consistent documentation, in minutes, not weeks, and with zero dev time.
Contracts Manager
Contracts Manager is a Microsoft-native platform that brings structure, oversight, and governance to the way organisations manage their signed contracts.
Custom Portals
When emails, PDFs, and shared inboxes aren’t cutting it, our portals give you a smarter way to manage external requests, applications, and interactions.
Government Requests
Built for New Zealand’s public sector, Voco Government Requests Manager brings together every type of government request in one secure, structured system.
Parliamentary Questions
A custom platform that manages parliamentary question responses and timelines from intake to ministerial sign-off for New Zealand public sector agencies.
OIA Manager
Efficient management of official information requests builds public trust and demonstrates a commitment to transparency.
Client Requests
Internal or public enquiries, structured or unstructured requests: streamline how requests move through your organisation. Automate workflows, track progress, and keep everyone on the same page.
Complaints Manager
Voco Complaints Manager automatically logs, classifies, and routes complaints from any channel: web forms, email, phone, post, or portal.
Scholarships & Grants Manager
Designed to handle real-world complexity, support public sector obligations, and adapt across all types of grant and funding programmes.
Employee Onboarding
Manage every step of the onboarding workflow, across people, systems, and teams. Onboarding Manager helps new hires hit the ground running.
Policy Manager
Complete policy lifecycle management. From collaborative drafting and automated approvals to employee acknowledgments and regulatory reporting.
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