The Smarter Way to Do App Support
Our proactive approach combines responsive service, continuous monitoring, and our proprietary AI Documentor tool to keep applications secure, supportable, and ready for what’s next. Regular service reviews, industry insights, and best practice updates keep your systems evolving, strengthening your team while ensuring you always have expert support in place.
Voco Proudly Works With
Our Approach
Instant, Support-Ready Documentation
We start with our AI Documentor, creating clear, structured documentation in minutes and keep it updated regularly so support, changes, and future development are always based on accurate knowledge.
Stable, Senior Oversight
A named Service Delivery Manager and a stable senior team who stay with you long-term, building deep knowledge of both your systems and your business.
Proactive Monitoring & Maintenance
Regular performance checks to catch issues before downtime. Security vulnerability monitoring and twice-yearly Microsoft wave release planning and testing.
Responsive Resolution
Fast incident response backed by clear SLAs and 24/7 ticket logging, delivered by an experienced team who already know your system.
Simple Change Delivery
From quick T-shirt sizing to detailed scoping, we make enhancements and service requests straightforward and cost-predictable.
Proactive Continuous Improvement
Performance reporting, regular reviews, industry insights, and best practice updates keep your applications evolving and delivering more value over time.
Our Pricing Tiers
What’s Included
Incident Management
- Log support tickets 24/7.
- Named Service Delivery Manager for consistent ownership.
- Clear SLAs for resolution.
Proactive Monitoring & Maintenance
- Regular performance checks to catch issues before downtime.
- Security vulnerability monitoring with prompt remediation.
- Twice-yearly Microsoft wave release planning and testing.
Enhancements & Changes
- Quick “T-shirt sizing” estimates for effort and cost.
- Detailed scoping for complex changes.
- Smooth integration of updates into your environment.
Continuous Improvement
- Service performance reporting to track trends and spot opportunities.
- Industry insight and best practice updates from other clients and sectors.
- Collaborative planning for workflow and usability enhancements.
Knowledge Management with AI Documentor
- Automatically generates accurate, structured documentation for Microsoft Power Platform and Dynamics apps.
- Captures system overviews, architecture diagrams, logic flows, components, and integration points.
- Keeps documentation current for audits, compliance, and onboarding.
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Help Desk
There’s always a willingness to help, even when there’s no direct benefit to Voco. It’s values like this that really cements the trust and integrity of the relationship with Health NZ.