Ministry of Health - Goodbye Email Requests, Hello App

The challenge

Proof of vaccination was essential to employment and accessing services, and what began as a trickle of email requests from Kiwis seeking proof soon turned into thousands.

The Ministry of Health needed an agile digital solution that could:

• eliminate errors from manual data entry
• speed up vaccination letter processing
• respond swiftly to privacy requests.

The Ministry knew that swift responses were crucial, and they needed a scalable, secure solution.

The solution

Working as a team, the Ministry and Voco created a self-service portal using the Microsoft Power Platform, featuring:

• API integrations for data verification and automated letter generation
• a user-friendly single-page interface for efficient request processing
• automatic notifications for issue identification.

The results

The Ministry drastically improved its ability to handle proof of vaccination requests. During the portal's operation, 364,000 vaccination letters were automatically generated, a massive time saving compared to the previous 10-minute manual processing per letter.

For the Ministry, this solution:

• reduced people requirements
• mitigated 'key person risk'
• offered an audit trail
• provided valuable insights through reporting.

And for New Zealanders, the solution:

• streamlined the request process
• offered guidance on data issues
• delivered letters quickly
• prioritised time-sensitive requests.

To explore the potential of automation with Power Apps for your business, get in touch with the Voco Business Apps team today.

• Power platform
• Client request
• Integration architecture
• Application architecture
• Business process improvement
• Workflow automation
• Custom app dev
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