Investing in a large-scale CRM project means getting a lot of moving parts right.
From sales and marketing to grants, service delivery, stakeholder engagement, and case management it covers it all.
We work client-side to deliver a system that is built to work, beautifully.
Our role
We help large organisations plan, shape, and deliver CRM programmes that reflect how the business really works, across teams, clients or citizens, systems, and service lines.
- Scoping, procurement, platform selection and contract negotiations
- Client-side programme management
- Ensure architectural fit to environment, integrations, standards and strategy.
- User centric design through team input ensuring systems support user needs.
- Quality assurance and testing oversight
- Go-live planning, training, rollout and post-launch support
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