Smart workflows guide each request through the right steps, with pre-filled templates, automated reminders and escalations that keep things moving. Making it easy to stay ahead of deadlines, coordinate input across departments and agencies, and ensure nothing slips through the cracks.
Detailed dashboards and full audit trails give you visibility over request volumes, response times, escalation trends, and team workloads.
The platform is secure, traceable, and built to support compliance with the Archives Act, state public records legislation, Australian Government Recordkeeping Metadata Standard (AGRkMS), state records authorities' standards and government information management policies.
Which request types does it manage?
- Freedom of Information Act (FOI) requests
- Government Information (Public Access) Act (GIPA), Right to Information Act (RTI), and Information Act Requests
- Questions on Notice
- Senate/House Committee requests for evidence or departmental input
- Senate and Budget Estimates questions
- Ministerial Requests
- Media and Public Enquiries
- Audit and Oversight
Who it's for
- Ministerial Services teams
- FOI, RTI, GIPA, Information Act and Privacy Officers
- Departmental and agency executives
- Communications and media teams
- Policy, legal, and governance advisors
- Audit, risk, and compliance leads
- Federal, State and Local government managers and council staff
- Cross-agency programme teams responding to Federal, State or Local government
How it works Key Features
Request Management
- Centralises all government requests into one secure, searchable system
- Tracks deadlines by request type including Standing Orders, FOI timeframes, and custom SLA rules
- Supports batch communication to multiple requesters
- Maintains a complete, searchable record of all activity
- Identifies overlapping or multi-part requests and assigns clearly to avoid duplication
- Assigns requests with clear ownership and real-time status updates
Streamlined Workflows
- Manages complete workflow from intake to final sign-off
- Tailored workflows for specific request types like estimates, Parliamentary Committees, public complaints, ministerial correspondence, and audit inquiries
- Automates intake, routing, and deadline tracking.
- Automated reminders and escalation of overdue items
- Auto populates fields with information from previous requests and internal systems
Collaboration
- Supports cross-agency and multi-team collaboration, including shared ownership of multi-part requests
- Balances workload automatically to prevent bottlenecks.
- Automated reminders and escalates overdue items to avoid missed deadlines
- Real-time dashboards showing workload, progress, and bottlenecks
- Builds structured, searchable library of past responses for consistency across future requests
Compliance & Privacy
- Configurable security and permission controls aligned with government standards and information management policies
- Maintains full audit trail including every edit, comment, and approval step for compliance reviews
- Captures metadata aligned to the Archives Act, Australian Government Recordkeeping Metadata Standard, NAA recommended descriptive metadata guidelines and State records acts.
- Offers optional privacy review and redaction tools for sensitive content
- Exports responses in appropriate formats for Parliament, FOI letters, or internal reporting
Optional Add-on: AI-Powered Drafting
- Detects repeated or related questions and surfaces content from past responses
- Suggests supporting material from internal documents
- Provides context for all AI suggestions including source, date, and version indicators
- Enables AI-assisted drafting with human oversight and agency control
Frequently asked questions
The platform supports the full range of formal and informal government requests, helping agencies manage multiple question types in one place. These include:
- Parliamentary Requests
- FOI, RTI, GIPA and Information Act Requests
- Ministerial Requests
- Media and Public Enquiries
- Audit and Oversight
Additional Optional Use Cases
- MP site visit coordination
- Cabinet paper feedback and circulation
- Complaints
- Feedback for improvements
- Other common request types
The platform adapts to each request type with tailored workflows, deadlines, and tracking, so you can manage everything from urgent media queries to complex cross-agency questions in one streamlined system.
The platform handles oral questions alongside written ones, with processes tailored to how they’re resolved. If a question isn’t answered in the House, it enters the workflow with a shorter response timeframe. If it is addressed verbally, the response is logged for reporting and stored in the database, helping build institutional knowledge and reduce duplication.
Federal & State Government
The platform supports use across the full range of Federal & State government entities, including:
- Public service departments
- Departmental agencies
- Crown agents (e.g. Waka Kotahi, ACC, Kāinga Ora)
- Autonomous Crown entities (e.g. NZQA, Te Papa)
- Independent Crown entities (e.g. Privacy Commissioner, Commerce Commission)
- Crown entity companies and subsidiaries
- State-owned enterprises (SOEs)
- Offices of Parliament (e.g. Office of the Auditor-General, Ombudsman)
- Interdepartmental executive boards and ventures
- Crown research institutes
- Ministerial offices and supporting units
- Non-Corporate Commonwealth Entities (NCE)
- Corporate Commonwealth Entities (CCE)
- Commonwealth Companies
- Government Business Enterprises (GBE)
- Statutory Authorities
- Statutory Corporations
- Executive Agencies
- Parliamentary Departments
- Companies Limited by Guarantee (CLG)
- Public Financial Corporations
- Advisory Bodies / Commissions
- Tribunals – Administrative Appeals Tribunal (AAT)
- Intergovernmental Bodies
Local Government
- City councils
- Shire councils
- Regional councils
- Municipal councils
- Unitary authorities
- Council-controlled organisations (CCOs)/ Local Government Owner Corporations
- Joint Authorities / Regional Organisations of Councils (ROCs)
- Local Government Associations
- Special Purpose Authorities
Yes. Built-in AI helps surface similar past responses, reduce duplication, suggest draft content, and pull in trusted public information. All suggestions include source, date, and context for review.
The platform includes role-based access controls, full audit trails, optional privacy review workflows, and support for data residency requirements.
The system is aligned with the Archives Act, state public records acts, metadata standards, Australian Government Recordkeeping Metadata Standard (AGRkMS), State & Federal privacy, personal information, data acts, and government ICT standards for security, interoperability, and procurement.
Yes. It integrates with Microsoft 365, Outlook, and SharePoint, and can connect to other document or case management systems as needed.
Each request type is tracked against its required timeframe. The system sends automatic reminders, flags upcoming deadlines, and escalates overdue items to the right people.
Yes. Shared workflows and access permissions make it easy to manage joint responses and coordinate input from multiple departments or external agencies.
You get dashboards, status summaries, and exportable reports by request type, timeframe, and team. This supports operational oversight and audit readiness.
Absolutely. It’s built to manage everything from a handful of questions to thousands across multiple categories, agencies, or portfolios.
Yes. Requests Manager is built on a templated, self-service model so you can update forms, workflows, and rules as your processes evolve without needing to come back to us every time.
It’s delivered as a secure, cloud-based service with local implementation, onboarding, and ongoing support available.
Add-ons include a secure public request portal, smart redaction and privacy review tools, and modules for specific use cases like cabinet paper feedback or iwi engagement requests.
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