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For more information about our support services: App Support
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Support Service Desk·
- Report an Incident - I need help resolving an issue, or something isn’t working as expected.
- Request a Service - I need assistance setting up, implementing, or improving something.
- General Enquiry / Feedback - I have a question, suggestion, or would like to provide feedback.
- My Items - I want to view all my open and previously submitted tickets.
Our Approach
Our Support Service is so much more than dealing with incidents. We empower business by optimising and enhancing your applications, ensuring they deliver maximum value. Through proactive support and continuous improvement, we help you stay ahead, drive efficiency, and achieve your strategic goals.
Act
We proactively drive service delivery, provide service performance reporting and meet with you to review service performance and address any issues or concerns.
React
We add or remove users on request and resolve incidents logged. Our skilled support team provides timely responses, troubleshoots problems, and guides users through challenges.
Inspect & Correct
We undertake Wave Release planning, testing and remediation to inspect the Wave Release and minimise the risk of any release issues. UAT and Production testing are executed by the business.
Perfect
We actively seek opportunities for improvement though our User Adoption assessments. We work with you to continuously improve through feature enhancements, and value-add products and services.
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Help Desk
There’s always a willingness to help, even when there’s no direct benefit to Voco. It’s values like this that really cements the trust and integrity of the relationship with Health NZ.