Ministry of Health - Making Claims a Breeze

The challenge

The Influenza Reimbursement Scheme, now managed by Te Whatu Ora Health New Zealand, reimburses healthcare employers — like GPs and pharmacies — for the cost of vaccinating their staff. The problem was a slow and outdated email-based process that didn't capture data consistently or offer the Ministry and employers the ability track claims in real-time. Before switching to the app, claims could take up to six months to process.

The solution

Together with the Ministry, Voco created a self-service portal using the Microsoft Power Platform that allowed:

• employers to make multiple claims in a single session and the ability to track the progress of their claims
• the Ministry to see real-time and historical reporting on claims made – by region and by employer type.

The results

For the Ministry:

• claims could be processed easily and efficiently
• the app captured real-time claims data
• data could be used to achieve their 80% vaccinated goal by targeting their campaign at those regions and employers with lower uptake.

For healthcare employers:

• the reimbursement process was streamlined and transparent
• reimbursements were timely.

To explore the potential of automation with Power Apps for your business, get in touch with the Voco Business Apps team today.

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